Man and Van Crystal Palace Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Crystal Palace provides removal and related services. By making a booking, accepting a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business entering into an agreement with Man and Van Crystal Palace for removal or related services.

Company means Man and Van Crystal Palace, providing man and van, removals, transport and related services.

Services means any transport, removal, packing, loading, unloading, storage or related work carried out by the Company.

Goods means all items handled, transported or stored by the Company on behalf of the Client.

Contract means the agreement between the Client and the Company, incorporating these Terms and Conditions.

Scope of Services

The Company provides man and van and removal services, including the loading, transport and unloading of household, office and other permitted items. The precise scope of work will be set out in the quotation, booking confirmation or agreed in writing between the parties.

Any additional work requested on the day of service, including extra pick-ups, drop-offs, labour, or extended hours, will be subject to availability and may incur additional charges. The Company reserves the right to refuse any work that, in its reasonable opinion, is unsafe, unlawful or not suitably described at the time of booking.

Booking Process

All bookings are subject to availability and acceptance by the Company. A booking may be made by the Client via the Companys accepted communication channels. The Client must provide accurate information regarding the nature of the work, including property access, number of floors, approximate volume of goods, special items and any parking or timing restrictions.

The Company may provide an estimated quotation based on the information supplied by the Client. The booking will only be confirmed once the Company has accepted the booking and, where required, received any deposit or advance payment. The Company reserves the right to refuse or cancel any booking where the information provided is incomplete, inaccurate or misleading.

The Client is responsible for ensuring that all details in the booking confirmation are correct, including the date, time, addresses and scope of work. Any changes must be notified to the Company as soon as possible and may result in revised pricing or rescheduling.

Quotations and Pricing

Quotations are provided based on the information given by the Client and are usually calculated on an hourly rate, a fixed price, or a combination thereof. Quotations do not include charges for congestion zones, tolls, parking, ferry crossings, customs duties, storage, packing materials or additional labour, unless expressly stated.

All prices are given in pounds sterling unless stated otherwise. The Company reserves the right to adjust pricing if the information supplied by the Client is found to be inaccurate, if the work takes longer than reasonably expected, or if additional services are requested or required.

Where work is charged by the hour, the charging period starts at the agreed arrival time or at arrival at the collection address, whichever is earlier, and ends when the vehicle is unloaded at the final destination and all agreed work is completed.

Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the job. For certain bookings, including larger removals or long-distance work, the Company may require a deposit or full payment in advance as a condition of confirming the booking.

The Company accepts payment methods as advised to the Client at the time of booking. The Client must ensure that funds are available and that payment can be made without delay. If payment is not made when due, the Company reserves the right to withhold release of goods, cease work, or retain goods under a lien until full payment has been received.

The Company may charge interest on overdue sums at the statutory rate from the due date until the date of payment in full. The Client shall also be responsible for any reasonable costs incurred by the Company in recovering overdue payments, including legal fees and debt collection costs.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. The following charges may apply based on the notice given before the scheduled start time of the job:

More than 48 hours notice: No cancellation fee, and any deposit paid may be refunded or transferred at the Companys discretion.

Between 24 and 48 hours notice: The Company may retain up to 50 percent of the estimated job value or deposit to cover loss of work and administration costs.

Less than 24 hours notice or on the day of service: The Company may charge up to 100 percent of the estimated job value.

If the Client fails to be present at the agreed time and location, provides incorrect addresses, or is otherwise unavailable such that the work cannot proceed, this may be treated as a same-day cancellation and the full fee may be payable.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative date or refund of any deposit paid, but shall not be liable for any consequential loss.

Client Responsibilities

The Client is responsible for:

Ensuring that all goods are properly packed, secured and labelled, unless packing services have been expressly agreed.

Arranging suitable parking for the Companys vehicles at all collection and delivery addresses, and paying any parking fees or permits required.

Ensuring safe and reasonable access to the property, including clear stairways, corridors and entrances, and notifying the Company of any access restrictions, lifts, narrow streets or obstacles.

Supervising the removal and delivery process where necessary, including identifying which goods are to be moved, and checking the premises before the Company departs to ensure nothing has been left behind.

Complying with all applicable laws and regulations in relation to the goods being moved, including any restrictions on hazardous or prohibited items.

Excluded and Restricted Items

The Company does not transport certain items, including but not limited to explosives, flammable substances, illegal goods, live animals, perishable food, cash, jewellery, precious metals, high value artwork, or any items whose carriage may be unlawful or unsafe. If the Client includes any such items without notifying the Company, this will be at the Clients sole risk and the Company accepts no liability for loss or damage.

The Company may agree, at its discretion, to move fragile, high-value or unusual items such as pianos, large appliances, antiques or specialist equipment, provided this is disclosed at the time of booking. Additional charges and conditions may apply. If such items are not disclosed, the Company reserves the right to refuse to move them or to move them at the Clients risk.

Waste and Disposal Regulations

The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household rubbish, builders waste, hazardous materials or any items requiring special disposal, unless expressly agreed and properly authorised.

Where the Company agrees to remove unwanted items for disposal or recycling, this will be subject to separate charges and must be clearly identified by the Client. The Client remains responsible for ensuring that any waste presented for removal is lawful and does not include prohibited materials.

The Company reserves the right to refuse to carry any items that it reasonably believes may breach waste, environmental or safety regulations. Any costs, fines or penalties arising from the Clients failure to comply with such regulations shall be the responsibility of the Client.

Liability and Limits of Responsibility

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss or damage to goods or property is subject to the limitations set out in this section.

The Company shall not be liable for any loss or damage arising from:

Goods that are improperly packed or protected by the Client.

Normal wear and tear, scratching, scuffing or deterioration caused by handling or transport, where reasonable care has been taken.

Pre-existing defects, weaknesses or faults in goods or property.

Loss or damage to the contents of boxes, drawers or containers packed by the Client.

Delays, missed appointments or cancellations due to circumstances beyond the Companys reasonable control, including traffic, road closures, accidents or extreme weather.

Loss of profits, loss of income, loss of opportunity or any other indirect or consequential loss.

The Companys total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the goods affected, subject to any specific insurance arrangements agreed in writing. The Client is encouraged to arrange suitable insurance cover for high-value or fragile items.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or any other liability that cannot lawfully be excluded under UK law.

Delays and Waiting Time

The Company will use reasonable efforts to arrive and complete the work within agreed timeframes. However, all arrival and completion times are estimates and cannot be guaranteed. The Client should allow reasonable flexibility for traffic conditions and other factors.

Where delays occur due to circumstances outside the Companys control, including but not limited to traffic congestion, road incidents, weather conditions or delays caused by the Client, additional waiting time may be charged at the standard hourly rate or as otherwise agreed.

Complaints and Claims

If the Client wishes to make a complaint or claim for loss or damage, this must be notified to the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services or discovery of the issue. The Client should provide full details and any supporting evidence.

The Company will investigate any complaint or claim in good faith and may request reasonable access to inspect the goods or property concerned. Failure to notify the Company within a reasonable time may affect the ability to investigate and may reduce or extinguish any liability.

Data Protection and Privacy

The Company may collect and process personal data relating to the Client for the purpose of managing bookings, providing services, processing payments and handling enquiries. The Company will handle such data in accordance with applicable data protection laws and will take reasonable steps to keep personal information secure.

The Company will not sell personal data to third parties. Information may be shared with subcontractors or partners involved in delivering the Services, or where required by law or regulation.

Subcontracting

The Company reserves the right to use vetted subcontractors or partner companies to carry out all or part of the Services. In such cases, the Company will remain responsible for ensuring that the Services are performed in accordance with these Terms and Conditions, unless otherwise agreed.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised Terms and Conditions are published or notified to the Client. For existing confirmed bookings, the version in force at the time of booking will typically apply, unless a change is required by law.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation or other written agreement between the parties, constitute the entire agreement between the Client and the Company in relation to the Services. No verbal statements or representations shall vary these Terms and Conditions unless confirmed in writing by the Company.